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Professional Services

At ENSCO, a job well-done never truly ends. Support, advice and service continue long after implementation is complete or a new product is introduced. That dedication is just one of the ways we’ve been able to build and maintain successful, long-standing customer relationships.
 

ENSCO’s objective is to do more than just bring a technology to market; we aim to be a full service provider that offers support across the lifespan of a product or service.

For example, ENSCO supports the Defense Threat Reduction Agency Balanced Survivability Assessment (BSA) effort, playing a vital national security role. Since 1987, more than 280 assessments have been conducted to identify and assess mission survivability vulnerabilities in critical infrastructure systems, such as communications networks, military installations and research campuses, among many others. In addition, BSA teams provide assessments and support to other federal departments such as Homeland Security, Health and Human Services, and Justice, as well as Defense Industrial Base assets.

“ENSCO always hires the most gifted employees to staff our organization, people with a combination of experiential knowledge and technical expertise. The people we deploy into the field are of the best quality and are critical to our customer’s success and our company’s growth.”
   - Joanne McDonald – Vice President, Administration and Human Resources

BSAs look at a broad range of threats, including accidents, natural disasters, technological failures, terrorist attacks, and weapons of mass destruction attacks, and provide recommended changes in operations, infrastructure, or technology to reduce a site’s vulnerabilities and provide managers with a long-term investment strategy for risk management.

Often, it is ENSCO’s job to find a way to help our customers avoid doing something. For example, to conduct an actual test on a launch range can cost millions. To mitigate that expense, ENSCO created the Simulation Test and Recording System, or STARS, a “Range In A Box,” that simulates missile or shuttle launches for testing and training purposes, saving customers time and expense.

Certainly, our commitment to customers is demonstrated by our longstanding relationship with the Federal Railroad Administration and specifically our participation in the Automated Track Inspection Program (ATIP).

ENSCO has been the successful steward of this contract for 30 years; in its most recent version, this contract is the largest for its division, accounting for $67 million over five years. Through ATIP, ENSCO maintains and operates a fleet of five geometry cars that enforce federally mandated safety checks to indentify potentially dangerous anomalies on the railways. ENSCO-developed cars inspect up to 75,000 miles a year, more than half of the nation’s 140,000 miles of mainline track.

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